FAQs

Is shipping really free?
Yes. Shipping is free, $0.00, with no minimum order value, and we ship only within the United States. We do not ship outside the United States. The checkout total will show shipping as free before you pay.

What is the order cut-off time?
The order cut-off time is 5 PM. Orders placed before 5 PM on a business day start processing on that same business day. Orders placed after 5 PM, or on a Sunday or a US public holiday, start processing on the next business day.

How long will delivery take?
Handling takes within 1 business day. Shipping takes 3 to 6 business days after dispatch. The total estimate is 4 to 7 business days from the order date. This is an estimate, not a guaranteed date.

Are returns really free?
Yes, for eligible returns requested within 30 days of delivery. There is no return shipping charge. Returns are arranged by email: email us first and we will provide a prepaid return label. Please do not pay for your own return postage before contacting us. If you prefer, you may also return an eligible item in store, as explained below.

How do I start a return, and what proof do I need to submit?
Email info@lightisland.shop within 30 days of delivery with your order number, the item name, and the reason for the return. Attach proof with your request: your order confirmation email or invoice as proof of purchase, and, for a damaged, defective, or wrong item, clear photos of the item and packaging and a short video if the problem is a function a photo cannot show. After you send the parcel back, keep your drop-off receipt and return tracking as proof of return until your refund is completed.

Can I return an item in store?
Yes. If you prefer, you may return an eligible item in person at 3200 Las Vegas Blvd S, Las Vegas, NV 89109, United States, Monday - Saturday, 10 AM - 8 PM. Please email us first so we can record your return request, and bring the item with all parts and accessories and your proof of purchase. There is no return shipping charge for an in-store return.

When will I get my refund?
We will inspect the returned item and issue the refund within 7 business days after we receive it, to the original payment method. Your bank may take additional time to show the refund.

Can I cancel my order?
Cancellation is only for serious cases, and only before dispatch. A simple change of mind after placing an order is not a ground for cancellation. Contact us as soon as possible by email or phone, explain the serious reason, and attach supporting proof where the reason can be shown. We will confirm by email whether the cancellation is approved. An order that has already been dispatched cannot be cancelled; receive it and use the 30-day Returns and Refunds Policy instead.

Can I return a light after installing it?
Installed, hardwired, cut, drilled, painted, or modified items cannot be accepted as a normal change-of-mind return. If an installed item has a confirmed manufacturing defect, contact us under the Damaged, Defective and Wrong Item Policy or the Warranty Policy.

Is a bulb included?
This depends on the product. Each product page states whether a bulb is included, the bulb type, and the maximum wattage where applicable. Please check the product page before ordering, or contact us if it is unclear.

Is this light dimmable?
This depends on the product, the bulb used, and the dimmer. Each product page states dimmable or non-dimmable status where applicable. Please check before ordering and do not use a dimmer with a non-dimmable product or bulb.

Can I use this light outdoors or in a bathroom?
Only use a light in an environment that matches its stated rating on the product page, such as indoor, damp-rated, or wet-rated. If a rating is not stated for a product, contact us before using it outdoors or in a damp area.

Who should install a hardwired light?
We recommend a licensed or qualified electrician for hardwired installation, in accordance with local electrical codes. Always turn off power at the breaker before installation.

What if my light arrives broken or defective?
Contact us within 7 days of delivery where possible, with photos of the item and packaging. For defective products, contact us first for help and other facilities, including a free replacement, free parts where suitable, repair guidance, or a refund for the confirmed damaged or defective item, and free return shipping if we need the item back.

How can I contact you?
Email: info@lightisland.shop
Phone: +1 725-285-2839
Address: 3200 Las Vegas Blvd S, Las Vegas, NV 89109, United States
Business Hours: Monday - Saturday, 10 AM - 8 PM