Warranty Policy

Warranty period:

- Light Island provides a 12-month warranty on lighting products sold on https://lightlsland.shop/, starting from the delivery date.
- This warranty covers manufacturing defects in materials and workmanship under normal use as described on the product page and in the product instructions.

What the warranty covers:

- A light that stops working due to a manufacturing defect
- A defective switch, socket, driver, or integrated LED module that fails under normal use within the warranty period
- A manufacturing fault in the fixture body, shade, or mounting hardware that was present on delivery or develops under normal use within the warranty period

What the warranty does not cover:

- Damage caused by incorrect installation, incorrect voltage, or wiring errors
- Use of a bulb or dimmer that exceeds or does not match the product stated limits
- Modification, cutting wires, drilling, painting, or repair by an unauthorised person
- Accidents, drops, impact, misuse, neglect, or normal wear and tear
- Water damage where water exposure exceeds the product stated indoor, damp, or wet rating
- Consumable bulbs, unless a bulb included with the product arrived damaged or defective or fails due to a manufacturing defect within the warranty period
- Cosmetic changes caused by cleaning chemicals, sunlight, humidity, or environment

How to make a warranty claim:

1. Contact us at info@lightisland.shop or +1 725-285-2839.
2. Provide your order number, item name, delivery date, and a description of the fault.
3. Provide photos and, where useful, a short video showing the fault.
4. Follow any safe troubleshooting steps we suggest. Always turn off the power before checking wiring or bulbs.

Warranty remedy:

If a warranty claim is confirmed, we will, at no extra cost for the confirmed defect, provide one of the following remedies that is suitable for the fault:
- Free replacement parts, or
- A free repair solution where suitable parts can fix the fault, or
- A free replacement of the same item, subject to stock, or
- A refund for that item to the original payment method if parts, repair, and replacement cannot solve the confirmed defect

If we need the defective item back for inspection, we will provide return instructions. Return shipping for a confirmed warranty defect is free using the method we provide.

This warranty is in addition to any rights you may have under applicable US consumer law. Nothing in this policy limits a right that cannot legally be limited.

Installation safety:

- Hardwired lights must be installed in accordance with the product instructions and applicable local electrical codes.
- We recommend that hardwired installation be carried out by a licensed or qualified electrician.
- Turn off power at the breaker before installation, maintenance, bulb changes, or cleaning.