Payment Policy

Prices and currency

- All product prices on lightlsland.shop are shown in US Dollars (USD).
- The total you will pay, including any applicable sales tax and any applicable charges, is shown at checkout before you confirm payment. Shipping within the United States is free, $0.00.
- You will not be charged an amount higher than the total shown at checkout for that order, except where you later agree in writing to a change to your order that changes the price.

Payment methods

- We accept the payment methods shown at checkout at the time you place your order.
- American Express, Visa, Diners Club, Discover, JCB, Mastercard
- Only use the payment options presented on our official checkout page. We do not ask customers to pay by bank transfer, gift card, cash app, or another off-checkout method to complete a normal website order, and we do not ask for payment by email or phone for a website order.

When payment is taken

- Your payment method may be authorised or charged when you place your order, as shown at checkout.
- Your order is confirmed only after payment is successfully processed and you receive an order confirmation email.

Secure checkout

- Checkout takes place over an encrypted connection.
- Card details are processed by the payment provider shown at checkout. Light Island does not store your full card number on this website.
- Please check that the website address is https://lightlsland.shop/ before entering payment details.

Failed or declined payments

- If a payment fails or is declined, the order will not be confirmed. Please check your payment details, try a different payment method shown at checkout, or contact your bank. Then place the order again if needed.

Fraud checks

- For security, some orders may be checked before dispatch. If we need extra information to verify an order, we will contact you using the email provided at checkout. We will never ask for your full card number, card security code, or password in that contact.

Invoices and receipts

- Your order confirmation email acts as your receipt. If you need another copy, contact us at info@lightisland.shop with your order number.

Chargebacks

- If something is wrong with an order, please contact us first at info@lightisland.shop or +1 725-285-2839. In most cases we can solve order, delivery, return, and refund problems faster than a bank dispute.