Shipping policy
Light Island offers Free Shipping on orders shipped within the United States.
There is no minimum order value required for Free Shipping.
Shipping cost at checkout:
- Shipping charge for delivery within the United States: Free, $0.00
- There are no hidden shipping charges added after checkout.
- Any sales tax that applies to your order is shown clearly at checkout before you pay.
Order cut-off time and handling time:
- Order cut-off time: 5 PM
- Handling time: within 1 business day
- Business days are Monday to Saturday, excluding US public holidays.
- Orders placed before 5 PM on a business day will start processing on that same business day and will be handled within 1 business day.
- Orders placed after 5 PM, or on a Sunday or a US public holiday, will start processing on the next business day and will be handled within 1 business day from that start.
- Processing includes checking the item, packing it safely, and handing it to the carrier. Lighting products, especially glass, crystal, and fragile fixtures, are packed with protective packaging.
Delivery time:
- Shipping time: 3 to 6 business days after dispatch
- Total estimated delivery time: 4 to 7 business days from the order date, counting up to 1 business day for handling plus 3 to 6 business days for shipping
- Delivery times are estimates, not guarantees. Weather, carrier delays, public holidays, incorrect address details, and events outside our control can delay delivery.
Where we ship:
- We ship only within the United States to the address provided at checkout.
- We do not ship to addresses outside the United States. If an address is outside the United States, we cannot ship to that address under this policy.
Shipping address accuracy:
- Please check your shipping address carefully before completing your order.
- We ship to the exact address entered at checkout. We are not responsible for delivery delays or failed delivery caused by an incorrect, incomplete, or old address entered by the customer.
- If you notice an address mistake, contact us immediately at info@lightisland.shop or +1 725-285-2839 before the order is dispatched. If the order has not been dispatched, we will try to correct the address. If it has already been dispatched, we cannot change the address.
Tracking:
- When your order is dispatched, we will send a shipping confirmation email with tracking information where tracking is available.
- Tracking may take some time to update after the carrier collects the parcel.
- Please allow the full estimated delivery time to pass before reporting an order as missing.
Split shipments:
- If your order contains more than one item, items may be packed and dispatched together or, where needed for safe packing of fragile lighting products, in separate parcels. You will not be charged extra shipping for a split shipment, because shipping is free.
Delivery problems:
- If tracking shows delivered but you did not receive the parcel, first check around your property, with household members, neighbours, and your building reception or mail room, then contact us within 7 days of the delivered date.
- If a parcel is clearly lost in transit and does not arrive within the estimated delivery time plus a reasonable carrier investigation period, contact us at info@lightisland.shop and we will investigate with the carrier and explain the next step, which may be a replacement or a refund for the undelivered item.
- If a parcel arrives with visible outer damage, please take photos of the outer box before opening it and keep all packaging until the issue is resolved.
Oversized and fragile items:
- Some chandeliers, large pendant lights, and floor lamps are oversized or fragile. These items receive extra protective packaging. Safe packing is included within the handling time stated above.
We do not use misleading delivery claims. We do not promise same-day delivery, next-day delivery, or a guaranteed delivery date unless that promise is clearly shown on the product page and at checkout for that specific order.