Privacy policy

Light Island respects your privacy. This policy explains what personal information we collect when you use https://lightlsland.shop/, why we collect it, how we use it, and the choices you have.

Business responsible for your information:

Light Island
3200 Las Vegas Blvd S, Las Vegas, NV 89109, United States
Email: info@lightisland.shop
Phone: +1 725-285-2839
Business Hours: Monday - Saturday, 10 AM - 8 PM

Information we collect:

- Contact information: name, email address, phone number, billing address, and shipping address when you place an order, create an account where offered, or contact us
- Order information: products ordered, order value, payment confirmation status, delivery and return status
- Payment information: payment is processed by the payment provider at checkout. We receive confirmation that payment succeeded or failed. We do not store your full card number on this website.
- Communication information: emails, messages, and call notes when you contact us about an order, product, return, or warranty claim
- Device and website use information: pages visited, products viewed, browser and device information, IP address, and cookie information, as described in the Cookie Policy
- Marketing preferences: whether you signed up for marketing emails and whether you unsubscribed

How we use your information:

- To process, pack, ship, deliver, return, and refund your order
- To send order confirmation, dispatch, tracking, delivery, return, and refund emails
- To provide customer support and handle warranty claims
- To prevent fraud and keep checkout secure
- To improve our website, product information, and customer service
- To send marketing emails only where you have signed up or where applicable law allows it, and always with a way to unsubscribe
- To meet tax, accounting, legal, and record-keeping obligations

Sharing your information:

We share information only as needed to run the store, including with:
- Payment providers to process your payment securely
- Shipping carriers to deliver, track, and return your order
- Website, hosting, analytics, and customer service providers that help operate the store
- Professional advisers, authorities, or law enforcement where required by law or to protect our rights and customers

We do not sell your personal information for money. If a sharing practice is considered a sale or sharing for targeted advertising under a US state privacy law that applies to us, you may contact us at info@lightisland.shop to ask about opting out, and we will handle your request as required by the applicable law.

Cookies:

See the Cookie Policy below for how cookies are used and how you can control them.

How long we keep information:

We keep order and transaction records for as long as needed for tax, accounting, warranty, fraud prevention, and legal purposes. Support communications are kept as long as needed to handle your request and maintain an accurate record. When information is no longer needed for these purposes, we will delete it or anonymise it where practical.

Your choices and rights:

Depending on the US state where you live, you may have rights to:
- Ask what personal information we hold about you
- Ask for a copy of your personal information
- Ask us to correct inaccurate information
- Ask us to delete your personal information, subject to records we must keep by law
- Opt out of marketing emails at any time using the unsubscribe link in the email or by contacting us
- Opt out of certain sale, sharing, or targeted advertising practices where those rights apply

To make a privacy request, email info@lightisland.shop from the email address connected to your order or account where possible, and tell us what you are requesting. We may need to verify your identity before completing a request. We will respond within the time required by the applicable law.

Children:

This store is intended for adult customers. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, contact us and we will delete it as required.

Security:

We use reasonable technical and organizational measures, including encrypted checkout, to protect personal information. No online system is completely secure, so please use a strong and unique password for any account and do not share your password with us.

Changes to this policy:

We may update this policy when our practices or legal obligations change. The updated version will be published on this page. Please check this page from time to time.

Contact for privacy questions:

Email: info@lightisland.shop
Phone: +1 725-285-2839
Address: 3200 Las Vegas Blvd S, Las Vegas, NV 89109, United States