Refund policy

Light Island offers Free Returns within 30 days.

Return period:

- You may request a return within 30 days from the date your order is delivered.
- The return period starts on the delivery date shown by the carrier tracking, not on the order date.

Return shipping cost:

- There is no return shipping charge for an eligible return. Returns under this policy are free.
- We will provide a prepaid return shipping label for eligible returns shipped from within the United States.
- You will not be charged return shipping for an eligible return when you use the prepaid label we provide, or when you return the item in store as described below.
- Please do not pay for your own return postage for an eligible return before contacting us, because we cannot guarantee reimbursement of postage you pay yourself without our written approval.

How to start a return by email:

Returns are arranged by email.
1. Email us within 30 days of delivery at info@lightisland.shop.
2. Provide your order number, the item name, and the reason for the return.
3. Attach proof with your return request, as described in the proof section below.
4. We will confirm by email whether the item is eligible and email you the prepaid return label and packing instructions.
5. Pack the item safely in its original packaging where possible, include all parts, screws, mounting hardware, remote controls, bulbs included with the product, manuals, and accessories.
6. Attach the prepaid label, remove or cover any old shipping labels, and drop the parcel off as instructed.
7. Keep your drop-off receipt and tracking information as proof of return until your refund is completed.

You may also contact us by phone at +1 725-285-2839 if you need help with your email return request.

Proof to submit with your return request:

Please include the following proof when you submit a return:
- Proof of purchase: your order number and, where possible, a copy or photo of your order confirmation email or invoice
- For a damaged, defective, or wrong item: clear photos of the item and, if it arrived damaged, the outer packaging, and a short video if the problem is a function such as flickering, a switch, a remote, or a sensor that a photo cannot show
- After you send the parcel back: your drop-off receipt and the return tracking information
We may ask for further reasonable proof if the information provided is not enough to identify the order or the problem. Please do not send credit card numbers, bank details, or passwords as proof.

In-store returns:

- If you prefer, you may return an eligible item in person at our store instead of returning it by post.
- Store address: 3200 Las Vegas Blvd S, Las Vegas, NV 89109, United States
- In-store return hours: Monday - Saturday, 10 AM - 8 PM. The store is closed on Sundays and major US public holidays.
- Please email us first at info@lightisland.shop so we can record your return request, then bring the item, all parts and accessories, and your proof of purchase, such as your order confirmation email or invoice, with you.
- There is no return shipping charge for an in-store return.
- In-store returns are inspected and refunded under the same inspection and refund timing stated below.

Condition of returned items:

- Items must be unused, uninstalled, undamaged by the customer, and returned in a resaleable condition with all parts and accessories.
- Please do not install, hardwire, cut wires, drill, paint, or modify a light fixture if you may return it. Installed, hardwired, modified, or damaged-by-installation items cannot be accepted as a normal change-of-mind return.
- You may carefully open the box and inspect the item and check the size, finish, and parts without installing it.
- Original protective packaging should be used where possible, because lighting products can break in transit if packed poorly.

Non-returnable items, except where damaged, defective, or incorrect:

- Final sale or clearance items clearly marked as final sale on the product page at the time of purchase
- Items that have been installed, hardwired, modified, cut, or damaged after delivery
- Items missing essential parts, hardware, or accessories
- Light bulbs that have been used, except where they arrived damaged or defective
- Gift cards

These limits do not remove your right to a remedy if an item arrives damaged, defective, or different from what you ordered. See the Damaged, Defective and Wrong Item Policy below.

Inspection and refund timing:

- After we receive the returned item, whether it is returned by post or in store, we will inspect it.
- Refund time: within 7 business days after we receive the returned item. This 7 business day period includes the inspection.
- Refund method: refund to the original payment method used at checkout.
- Once a refund is issued, your bank or card provider may take additional time to show the amount in your account. That bank processing time is outside our control.
- Shipping charges: because shipping is free and there is no return shipping charge, there is no shipping charge to deduct from or refund on a normal return.
- If only part of an order is returned, the refund will cover only the returned items.

Exchanges:

- If you want a different size, finish, colour, or model, please start a return for the original item under this policy and place a new order for the item you want. This avoids delays and ensures the item you want is in stock.
- For damaged, defective, or wrong items, we offer a replacement as explained in the policy below, and you do not need to place a new order.

Refund for damaged, defective, or wrong items:

- If we confirm an item arrived damaged, defective, or incorrect, you may choose a free replacement, free repair parts where repair is suitable, or a full refund for that item.
- Return shipping for a confirmed damaged, defective, or wrong item is free using our prepaid label.

If a return does not meet this policy:

- We will contact you by email, explain the reason, and explain your options.
- We will not dispose of a returned item without informing you.

Contact for returns:

Returns are arranged by email: info@lightisland.shop
Phone, for return help: +1 725-285-2839
In-store return address: 3200 Las Vegas Blvd S, Las Vegas, NV 89109, United States
Business Hours: Monday - Saturday, 10 AM - 8 PM